Warranty & Customer Care
We're committed to more than building homes — we're building peace of mind. With over 30 years of building experience, every modular home we deliver is built on a tradition of craftsmanship and backed by layered warranty protection. Every unit also goes through our 131-point inspection before leaving the factory.
This page explains, in plain language, how your warranty works, what it covers, and how to get help if something goes wrong.
30-Day General Inspection
Within 30 days of delivery, agreed-upon punch list items are corrected — minor drywall touch-ups, nail pops, seam adjustments, trim and cabinetry alignment, cosmetic adjustments from transport and set, and initial HVAC, plumbing, and electrical fine-tuning, along with any items identified during your walkthrough that need refinement.
One-Year Workmanship Warranty
Covers materials and workmanship, including wall coverings, roof installation, and cabinetry, against defects under normal use — interior systems, doors, windows, cabinetry, flooring, sealants, and installation workmanship.
Ten-Year Structural Warranty
Coverage for designated load-bearing elements — floor framing, load-bearing walls, and roof framing — for ten years from the date of delivery. Cosmetic issues and non-structural components aren’t covered.
Manufacturer Warranties
Separate warranties from the manufacturers of products and materials used in your home — flooring, HVAC equipment, faucets and plumbing fixtures, roofing materials, siding, and windows/exterior doors — processed through the manufacturer’s own program.
131-Point Inspection
Before your home leaves the factory, we review structural components, electrical and plumbing systems, roofing and exterior materials, interior finishes and fixtures, and operational checks on key systems and appliances — designed to catch and correct issues before your home is delivered.
The exact list of exclusions is defined in your American Home Shield contract, structural warranty, manufacturer warranties, and purchase agreement. Generally excluded: normal wear and tear; cosmetic changes (scratches, dings, fading, staining); damage from misuse, neglect, or lack of maintenance; damage from accidents, storms, fire, flooding, or other acts of God; issues from improper site prep, foundation, or drainage outside our scope; and alterations or repairs by unauthorized contractors or performed contrary to manufacturer guidelines.
Follow the maintenance guidelines, complete seasonal tasks (caulking, gutters and drainage, HVAC servicing), promptly report warranty issues, and keep maintenance and repair records.
Document the issue with photos and notes, then contact our customer service team at [email protected] — we'll review and advise next steps. For manufacturer-specific items, locate your original paperwork and file a claim directly with the manufacturer, or reach out to us for guidance.
This page is a general summary of warranty protection. It does not replace or override your warranty documentation, any manufacturer warranties, your purchase agreement, or related contracts. In the event of any conflict between this page and your official warranty documents, the official documents control. Coverage and availability may vary by home, product selection, and location, and all warranties are subject to applicable laws and regulations.